1.About These Terms

These Terms & Conditions (“Terms”) govern your access to and use of the Calv mobile application, website, and related ordering services (together, the “Platform”) for browsing, ordering, paying for, and receiving meals in the Kingdom of Bahrain.
In these Terms, “Calv”, “we”, “us” or “our” refers to the operator of the Platform. “You” or “Customer” refers to a person using the Platform. “Meal Provider” means a restaurant, kitchen, caterer or other third-party seller whose meals are listed on the Platform. “Courier” means a delivery person or delivery service. “Order” means a meal order submitted through the Platform.
The name “Calv” is the name supplied for this draft. Before publication, Calv must insert its exact registered legal entity name and commercial registration details where required. A trading name alone may not identify the legal contracting party.
By creating an account, accessing the Platform, or placing an Order, you confirm that you have read and agree to these Terms. If you do not agree, do not use the ordering service. Mandatory rights under applicable law are not waived by accepting these Terms.

2.Calv’s Marketplace Role

Calv operates a marketplace that enables customers to discover and order meals offered by participating Meal Providers. The relevant Meal Provider is responsible for preparing the meal and for the accuracy of its menu, ingredients, allergen information, food handling and applicable food-business obligations, subject to the responsibilities that applicable law places on Calv or any other party.
The Platform may arrange or facilitate delivery through a Courier. The Order confirmation or listing should identify the Meal Provider where available. Depending on the transaction and applicable law, the contract for the meal may be with the Meal Provider, while Calv provides marketplace, ordering, payment facilitation and/or delivery coordination services. Calv must clearly disclose the actual arrangement to customers before checkout.
Calv does not claim that every Meal Provider is owned or operated by Calv. Nothing in these Terms excludes any duty or liability that applicable law places directly on Calv, a Meal Provider, a Courier or another party.

3.Eligibility and Accounts

• You must provide accurate, current and complete information when registering or ordering, including a reachable phone number and a valid delivery address.
• You are responsible for protecting your account credentials and for activity carried out through your account, except to the extent applicable law provides otherwise.
• Notify Calv promptly if you suspect unauthorised use of your account or a payment method.
• Calv may reasonably restrict, suspend or close accounts used for fraud, abuse, threats, unlawful activity, repeated false claims, payment evasion or material breaches of these Terms. Where appropriate and lawful, Calv will provide notice and an opportunity to resolve the issue.
• You must not misuse the Platform, interfere with its operation, attempt unauthorised access, submit fraudulent orders, or use it in breach of applicable law.

4. Menu Listings, Prices and Availability

Meal Providers are responsible for the menu information they supply, including descriptions, portion details, ingredients, available options and stated allergens. Calv will take reasonable steps to display the information provided to it, but information may change and errors can occur.
Prices, delivery charges, service fees, discounts, taxes or other applicable charges will be shown or explained before you confirm an Order. The final checkout total is the amount you agree to pay, subject to correction of an obvious error or a lawful adjustment disclosed to you.
Items are subject to availability. A listing in the app does not guarantee that an item will remain available until checkout or preparation. If an item becomes unavailable after an Order is accepted, Calv or the Meal Provider will contact you where reasonably possible to discuss a replacement, removal of the item or a refund for the affected item.
Promotions and discount codes may have separate conditions, expiry dates, eligibility rules and limits. They cannot be exchanged for cash unless required by law.

5. Cart, Checkout and Order Acceptance

Adding meals to your cart does not reserve them or create a confirmed Order. Review item selections, quantities, options, prices, delivery charges, the delivery address and contact details before submitting your Order.
An Order is submitted when you complete checkout. A confirmation or payment authorisation may not, by itself, guarantee acceptance if the app clearly states that the Order remains pending. The Platform should show when an Order is accepted and, where available, its preparation and delivery status.
You are responsible for checking the Order details before placing it. If the app displays an obvious pricing or listing error, Calv may contact you to confirm the correct details or cancel the affected Order and return any amount paid, as permitted by law.
Do not place an Order unless you are able to receive it at the stated location and time window.

6. Payments

Calv supports the payment methods displayed at checkout, which may include online payment and cash on delivery. Not every payment method may be available for every Order, location or customer.

⦁ For online payments, you authorise the applicable payment provider to process the amount shown at checkout. Calv may rely on third-party payment processors and does not necessarily receive or store full payment-card details.

⦁ For cash on delivery, you must pay the amount due when the Order is delivered. Repeatedly refusing valid cash-on-delivery Orders may result in cash-on-delivery restrictions or account action, subject to applicable law.

⦁ You must not use a payment method without authorisation. Calv may delay or cancel an Order where a payment is declined, suspected to be fraudulent, or cannot be verified.

⦁ A payment receipt or invoice will be provided as required by applicable law and the Platform’s process.

Any payment disputes should first be raised with Calv at calvaapplication@gmail.com. This does not prevent you from contacting your bank, payment provider or the competent authority where you are entitled to do so.

7. Delivery and Delivery Address

Delivery is available only to locations served by the Platform at the time of ordering. Delivery estimates are estimates, not guarantees, unless expressly stated otherwise. Traffic, weather, provider delays, high demand, access restrictions and other circumstances can affect delivery.
You must provide a complete and accurate delivery address, location pin if requested, building or unit details, access instructions and a reachable telephone number. Calv or the Courier may contact you to complete delivery.
You should be available at the specified location during the delivery window. If you provide an incorrect address, cannot be reached, are unavailable, refuse delivery without a valid reason, or fail to provide reasonable access, delivery may be delayed or unsuccessful. Calv may charge a reasonable, disclosed redelivery fee or treat the Order as undeliverable where permitted by law. Any decision not to refund an undeliverable Order must be assessed against applicable consumer law and the circumstances of the case.
If a Courier cannot safely access the location or delivery would be unlawful or unsafe, the Courier may decline to complete delivery and contact Calv for instructions.
Ownership and risk transfer, and the point at which an Order is treated as delivered, must be applied consistently with Bahrain law and the actual delivery arrangement. The app should record delivery status accurately.

8. Inspection at Handover

When the Courier arrives, please check the Order before the Courier leaves, where reasonably possible. Check that the package count and visible labels correspond to the Order and look for obvious signs of damage, leakage, tampering, a broken seal or an incorrect delivery.
For hygiene and food-safety reasons, do not open sealed food packaging in a way that compromises its integrity merely to inspect the food at the door. Report visible packaging issues or an apparent wrong Order to the Courier and Calv immediately, and take photographs if safe and practical.
If you notice an obvious issue, explain it before the Courier leaves and ask the Courier to record the issue or contact support. Do not assume that the Courier has authority to approve a refund or replacement unless the Platform expressly says so.
A handover inspection is intended to help resolve visible issues quickly. It is not a waiver of rights relating to hidden defects, food safety, contamination, allergens, missing items that could not reasonably be identified at handover, or any other right that cannot lawfully be excluded. If you discover a problem later, stop consuming the affected food where appropriate and contact Calv promptly.

9. Cancellation Policy

9.1 Before preparation or dispatch
If you need to cancel an Order, contact Calv through the available in-app option or calvaapplication@gmail.com as soon as possible. Cancellation may be possible only before the Order reaches the preparation or dispatch stage and only if the Meal Provider and delivery process can still stop it. A cancellation request is not effective until Calv or the Platform confirms it.
9.2 Once an Order is out for delivery
Once the Order status is “out for delivery”, the Customer cannot cancel the Order for a change of mind, delay caused by the Customer, an incorrect address supplied by the Customer, or other reasons attributable to the Customer, except where applicable law requires otherwise. This restriction reflects the perishable nature of prepared meals and the fact that the Order is already in transit.
9.3 Cancellation by Calv or a Meal Provider
Calv or a Meal Provider may cancel an Order if an item is unavailable, a payment fails, delivery is not possible, a safety or legal issue arises, or an operational problem prevents fulfilment. If you have paid for an Order that is cancelled and no meal is supplied, the amount attributable to the unfulfilled Order will be refunded, subject to applicable law.
The no-cancellation rule does not prevent a Customer from seeking remedies required by law where food is defective, unsafe, materially different from the Order, not delivered, or where another legally protected ground applies.

10. Returns, Complaints, Replacements and Refunds

Prepared meals are perishable and generally cannot be returned simply because a Customer changes their mind after preparation or delivery. However, Calv does not exclude any mandatory right to a refund, replacement, price adjustment or other remedy for defective, unsafe, damaged, incorrect or non-conforming food, or for a service not provided as agreed.
Please report a problem as soon as reasonably possible through the app or by emailing calvaapplication@gmail.com. Include the Order number, a description of the issue, the affected item and, where useful, photographs of the packaging or item. Do not send or consume food that may be unsafe; retain relevant packaging or evidence where practical.
Calv may review Order records, payment records, delivery details, photographs and information from the Meal Provider or Courier to assess a complaint. Calv may offer an appropriate remedy such as a replacement, refund for an affected item, partial refund or full refund, according to the circumstances and applicable law.
Where a refund is approved for an online payment, it will ordinarily be returned to the original payment method. Processing time may depend on the payment provider or bank. Calv will communicate any known processing information. A refund for a cash-on-delivery Order will be handled through a method agreed with the Customer and permitted by law.
Calv will not reject a genuine complaint solely because the Courier has left or because a sealed package was not opened at the door. At the same time, Calv may decline a refund where a review reasonably establishes that the claim is unsupported, the issue was caused by the Customer after delivery, or the Customer has misused the complaint process, provided that mandatory consumer rights are respected.
Any “no return” or “no refund” statement must be read subject to non-waivable consumer protections under Bahrain law. Calv should not display blanket language that purports to prevent all returns or refunds in every circumstance.

11. Food Information, Allergies and Food Safety

Meal Providers are responsible for preparing and handling food in compliance with applicable food-safety and licensing requirements and for supplying accurate ingredient and allergen information. Calv may display information received from providers but cannot guarantee that every listing captures all ingredients, substitutions, cross-contact risks or changes made during preparation.
If you have a food allergy, intolerance or medical dietary requirement, review available information carefully and contact the Meal Provider or Calv before ordering. Do not assume that a meal is allergen-free unless the responsible provider has expressly confirmed this. If information is missing or unclear, do not order the meal until you have obtained suitable confirmation.
Contact the relevant local emergency service if you experience a serious or potentially life-threatening reaction. Notify Calv of any suspected food-safety issue as soon as possible so that it can be escalated appropriately.
Nothing in these Terms excuses a party from a food-safety obligation or liability that cannot lawfully be excluded.

12. Customer Conduct

⦁ Use the Platform only for lawful purposes and provide truthful information.
⦁ Treat Meal Providers, Couriers and support staff respectfully. Threats, harassment, discrimination, violence or abusive conduct are prohibited.
⦁ Do not submit fraudulent payment disputes, false delivery claims, manipulated evidence or repeated bad-faith refund requests.
⦁ Do not interfere with food packaging or delivery tracking, or ask a Courier to act unlawfully or unsafely.
Calv may investigate reported misuse and take proportionate action, including warnings, order restrictions or account suspension, while complying with applicable law.

13. Third-Party Providers and Services

Meal Providers, Couriers, payment processors, mapping providers and other service providers may be independent third parties. Their services may be subject to additional terms or privacy notices. Calv is not responsible for a third party’s acts or omissions beyond the responsibility imposed on Calv by law or by the actual contractual arrangement.
Where Calv receives a complaint relating to a Meal Provider or Courier, Calv may coordinate with the relevant party to investigate and resolve it. This does not limit any claim a Customer may have against a party that is legally responsible.

14. Platform Availability and Intellectual Property

Calv may update, maintain, modify or temporarily suspend parts of the Platform for technical, security, operational or legal reasons. Calv will take reasonable steps to maintain service availability but does not guarantee uninterrupted or error-free operation.
The Platform’s software, branding, text, graphics, design and other content are owned by or licensed to Calv or the relevant rights holder. You may use the Platform for personal, lawful ordering purposes only. You must not copy, modify, distribute, reverse engineer or commercially exploit Platform content or software except as permitted by law or with written permission.

15. Privacy and Personal Data

Calv will collect and use personal information needed to operate accounts, process Orders and payments, coordinate delivery, provide support, prevent fraud, comply with legal obligations and improve the service. This may include name, contact details, delivery address or location, Order history and transaction-related information.
Calv should publish a separate Privacy Policy explaining the categories of data collected, legal basis and purposes of processing, disclosures to Meal Providers, Couriers and service providers, retention, security, data-subject rights, complaint channels and any cross-border transfers. Personal data must be handled in accordance with Bahrain’s applicable Personal Data Protection Law and other relevant requirements.
By placing an Order, you understand that necessary Order and delivery information may be shared with the relevant Meal Provider, Courier and payment provider to fulfil the transaction. This section is not a substitute for a complete Privacy Policy or any consent required by law.

16. Disclaimers and Liability

The Platform is provided subject to applicable law. To the extent permitted by law, Calv does not warrant that the Platform will always be available, that every listing will be error-free, or that third-party systems will operate without interruption.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence where such exclusion is prohibited, breach of mandatory food-safety obligations, consumer rights that cannot be waived, or any other liability that applicable law does not permit a party to exclude.
Subject to the paragraph above and to the extent permitted by law, Calv is not liable for indirect or consequential losses that were not reasonably foreseeable, or losses arising from inaccurate information supplied by a Customer or a third party, failures of third-party networks or payment systems, or events outside reasonable control. This clause does not remove a Customer’s statutory rights or any remedy for a failure to provide the service as agreed.
Any limitation of Calv’s responsibility must reflect its actual role in the transaction and must be reviewed by Bahrain counsel. It must not be used to mislead customers about which party is responsible for preparing, selling or delivering the meal.

17. Events Outside Reasonable Control

A party will not be treated as in breach solely because performance is prevented or delayed by circumstances reasonably beyond its control, such as severe weather, public emergencies, government restrictions, transport disruption, power or network outages, or safety incidents. The affected party should take reasonable steps to reduce the impact and communicate material delays. This clause does not remove any refund or other consumer remedy that is required by law where an Order cannot be fulfilled.

18. Changes to These Terms

Calv may update these Terms to reflect changes in the Platform, business operations or applicable law. The updated version will be published in the Platform or another appropriate location with an updated effective date. Where required by law, Calv will give notice or obtain renewed consent. Changes will not retroactively remove rights that have already accrued.
Continued use after updated Terms take effect may constitute acceptance where permitted by law. If you do not agree with a material change, stop using the Platform; any Order already accepted will be handled under the applicable terms and law.

19. Governing Law and Disputes

These Terms are governed by the laws of the Kingdom of Bahrain, without excluding any mandatory consumer-protection rules that apply to the Customer.
If you have a concern, please contact calvaapplication@gmail.com first and include your Order number and a clear description of the issue. Calv will make reasonable efforts to resolve complaints promptly.
Subject to mandatory jurisdiction and consumer rights under applicable law, disputes relating to these Terms may be brought before the competent courts of the Kingdom of Bahrain. Nothing in this clause prevents a Customer from using a competent consumer-protection authority or other lawful complaint mechanism.

20. General Provisions

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision is not a waiver of the right to enforce it later.
These Terms, together with the applicable checkout information and any policies expressly incorporated into them, form the agreement relating to use of the Calv meal-ordering Platform. If there is a conflict, mandatory law prevails.
You may not transfer your rights or obligations under these Terms without Calv’s written consent, except where applicable law permits otherwise. Calv may transfer or reorganise its operations in compliance with applicable law and without reducing mandatory Customer rights.
If a translated version is provided, Calv should specify which version prevails in the event of inconsistency, subject to applicable Bahrain law and any language requirements.

21. Contact

For Order issues, cancellations before dispatch, delivery problems, refund requests, privacy questions or other support, contact:
Calv Customer Support
Email: calvaapplication@gmail.com
Registered address: Bahrain (full registered address to be inserted before publication)
Legal operator name / Commercial Registration No.: to be inserted before publication
Pre-Publication Checklist — Remove This Section Before Publishing
This checklist is an internal drafting aid and should not be presented as part of the customer-facing Terms.
⦁ Confirm the exact legal name of the company operating Calv and its Commercial Registration (CR) details; “Calv” may be a brand name rather than the full registered entity name.
⦁ Replace “Bahrain” with the full registered business address and confirm the correct support contact details.
⦁ Confirm Calv’s actual marketplace model: who is the seller of record, who issues invoices, who collects payments, and who is contractually responsible for delivery.
⦁ Have Bahrain counsel review the cancellation rule, especially the blanket prohibition after “out for delivery”, and ensure statutory remedies for defective, unsafe, incorrect or undelivered food remain available.
⦁ Review the refund workflow for online payments and cash on delivery, including realistic processing times and the method for cash refunds.
⦁ Confirm required licensing, food-safety, e-commerce, tax/VAT, pricing, invoice and consumer-disclosure obligations for Calv and participating Meal Providers in Bahrain.
⦁ Publish a separate Privacy Policy and check compliance with Bahrain’s Personal Data Protection Law, including location data and transfers to overseas service providers.
⦁ Confirm whether Arabic-language terms or bilingual disclosures are legally required for the relevant customer journey.
⦁ Make sure checkout shows the full payable price, delivery fees, key cancellation terms, contact details and Order confirmation before the Customer commits.

Reference Points for Legal Review

The following official sources are included to help Bahrain counsel verify the relevant legal framework. They are not a substitute for legal advice or a complete review of all applicable rules:
⦁ Bahrain Law No. 35 of 2012 with respect to Consumer Protection — official Legislation and Legal Opinion Commission: https://www.lloc.gov.bh/en/Legislation/id/K3512
⦁ Bahrain Law No. 30 of 2018 with respect to Personal Data Protection — official Legislation and Legal Opinion Commission: https://www.lloc.gov.bh/En/Legislation/id/K3018
Legal review date: 10 October 2026